Privacy Policy

When we use the term “we”, “us” or “our” in this Policy we mean “Integral”, which covers Integral Research Limited and Integral Research Global (Ireland) Limited.  You may also know us through one of our brands such as “Integral Expert Network”.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service or participate in one of our initiatives and the choices you have associated with that data.

Information Collection and Use

We collect personal information from you directly or from public sources of information such as company websites or business registers.

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.  More information on this type of processing can be found in the sections of this Policy relating to cookies and their uses.

Types of Data Collected

Personal Data

We collect personally identifiable data about you when you visit our website, when you agree to participate in one of our surveys or initiatives or from public sources of information.  This will include details such as:

• Email address
• First name and last name
• Phone number
• Cookies and Usage Data
• Details of your role in your organisation, your profile or area of expertise (particularly if you sign up to our expert network panel)
• Your views on topics you agree to discuss with us

Usage Data

We collect data for various purposes as set out below:

 

What we use the data for	Examples of the type of data	Further Information	Justification
To provide and maintain the service Identify Clients and potential contributors to participate in our schemes or surveys	Name and contact details Your company details Your role and experience Area of expertise Your views, opinions, and experiences	Where you engage our services, we will collect information about you and the services you need. If you sign up to one of our schemes (such as expert Panel) we will use your information to match you to a business looking for your skills Where you are happy to participate in one of our surveys, we integrate your responses into feedback we provide to our Clients	We need to process this data in order to consider entering into a contract or meet contract obligations between us You agree to participate in our surveys
Communicate with you about the service or changes that you need to be aware of	Contact details such as your email address Communication content	We may need to communicate with you about the services you have engaged or to let you know about changes or improvements to our services. Where we communicate with you for direct marketing purposes, you can opt out of these communications be letting us know at the email address below.	We need to process this data in order to meet your contract obligations to you It is also in our business interest to keep in contact with you regularly to ensure your satisfied with the services we offer
Ensure proper use of our systems and how we meet our business standards	Call recordings IP Address and other device information	We monitor the usage of the Service and keep evidence of transactions and communications	It is in our business interest to be able to evidence transactions or how we meet our internal business standards
To provide customer care and support	Contact details Details of our interaction with you	We collect information from you when you contact us for support or customer services matters	We need to process this data in order to meet your contract obligations to you
To allow you to participate in interactive features of our Service when you choose to do so	Contact details and access codes IP Address and other device information Transaction details	We may send you links to our surveys or other information	It is in our legitimate interest to make it easy for you to interact with us.
To provide analysis or valuable information so that we can provide or improve the Service	Name and contact details Your company details Your role and experience Area of expertise Your views, opinions and experiences Device Information Details of interaction	We constantly review or services and how we interact with clients, specialists and participants to meet our obligations and improve the way we work.	It is in our legitimate interest to constantly review and improve our services
To detect, prevent and address technical issues, fraud or loss to our business	Name and contact details Device Information Details of interaction with us	We monitor our systems and calls to ensure we protect the data we hold, our staff and our business	It is in our legitimate business interest to protect against loss, harm or crime.

 

 

Retention of Data

We retain your personal information in line with our Retention Policy.

Where we enter into a contract with you, we will retain information for up to 6 years after the end of our relationship in order to evidence our relationship.

Details of your participation in a campaign will be retained between 3 – 12 months depending on the nature of the campaign after which time we anonymize information.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, to European Union based data centres and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. This may include the use of approved contract clauses or ensuring that they are registered with an approved transfer scheme such as Privacy Shield. More information about these protection mechanisms can be sound here.

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/ 

Disclosure of Data

Where you provide your input into one of our surveys, we will connect you to our clients and this will mean us sharing some key contact data with them.   

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Integral Research Ltd
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us; but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Personal Information Requests

You have a number of rights with regards to your personal data under the General Data Protection Regulations.  Whilst this is a European Regulation, at Integral we value your privacy and respect GDPR principles globally. These rights include

• Rights to Access Personal Data and Right to Data Portability
• Right to Rectification of Personal Data
• Rights to Objection, Restriction and Erasure of Personal Data – this includes the right to opt-out of receiving direct marketing communications
• Right to Withdraw Consent
• Right to be Informed
• Rights Against Automated Decision-Making and Profiling

To submit a request relating to any of the above-listed rights please see the contact details at the foot of this statement.

The Right to Complain to the Regulator

We hope you would never need to complain about us but if you do, you may find the following information helpful:

UK:  https://ico.org.uk/make-a-complaint/

Ireland:  https://www.dataprotection.ie/en/individuals/raising-concern-commission

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We may also let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Contact Us

If you have any questions about this Privacy Policy or would like to contact our Data Protection Officer, please contact us:

By email: infosec@integralresearch.com
By phone number: +44 (0)23 8098 4718